Faq
Ordering & Payment
How can I place an order?
Simply browse our collections, select your desired items, choose your size and color, then proceed to checkout. You'll need to create an account or check out as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
Is my payment information secure?
Yes, all transactions are processed through encrypted SSL connections and we never store your full payment details.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on your location and order size.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Additional customs fees may apply.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status in your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I initiate a return?
Log into your account to start the return process or use our online return portal. You'll receive a prepaid return label for domestic orders.
Do you offer exchanges?
Yes, we offer size exchanges for most items. Please note that color/style exchanges may be subject to availability.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing these to your body measurements for best fit.
Are your products true to color?
We make every effort to display colors accurately, but monitor settings may vary. If you have specific color concerns, please contact us before ordering.
What materials are your products made from?
Materials vary by product and are clearly listed in each item description. We use high-quality fabrics including cotton, polyester, silk, and blends.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Why can't I add items to my cart?
This may occur if an item is out of stock or if there's a technical issue. Try refreshing the page or clearing your browser cache.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update personal details, shipping addresses, and preferences.
