Refund policy
Refund Eligibility
At FleurTrend, we want you to be completely satisfied with your purchase. Items are eligible for refund within 30 days of delivery if they meet the following conditions:
- Unworn, unwashed, and in original condition with tags attached
- Original packaging included
- Proof of purchase provided
Final sale items (marked as such on product pages) are not eligible for refunds.
How to Initiate a Refund
- Contact customer service
- Select the item(s) you wish to return
- Complete the return request form
- Print the prepaid return label (where applicable)
Once we receive and inspect your return, we will notify you about the approval status of your refund.
Refund Processing
Approved refunds will be processed within 5-7 business days. The refund will be issued to your original payment method. Please note:
- Shipping costs are non-refundable unless the return is due to our error
- International customers may be subject to customs fees which are non-refundable
- Refund timing depends on your payment provider's processing time
Exchanges
We currently offer refunds rather than direct exchanges. To exchange an item:
- Return the original item following our refund process
- Place a new order for the desired item
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within 7 days of delivery. We may require photographic evidence and will provide instructions for return or replacement.
Late or Missing Refunds
If you haven't received your refund within 10 business days of approval:
- Check with your bank or payment provider
- Verify your account statement
- Contact our customer service for assistance
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
